The Swarovski Warranty
As we well know, Swarovski doesn't much like
dealers and websites that are selling Swarovski figurines and
jewelry at prices below their suggested manufactured retail
price. Swarovski receives their profit when orders are placed by
retailers, and they pretty much command they sell their products
at retail price. They don't like it if those businesses are
willing to operate on a lower profit margin, to keep the products
moving through their inventory; and in the past, they have had no
compunction to close dealers/retailers down, and/or remove their
Swarovski product line from stores who violate this policy.
To further keep Collectors from purchasing their product from
retailers and auction sites that are not authorized to sell
Swarovski (like eBay and stores who cannot obtain licensing from
Swarovski), they will no longer honor the Swarovski
Warranty UNLESS the figurines were purchased directly from them,
or an 'authorized' Dealer. If you cannot provide a warranty
card, and sales slip from an authorized retailer, showing both
purchase price and date of purchase, they will not offer
after-sales-services any longer.
So what does that mean?
It means they won't repair your crystal if you cannot provide such
proof, so you need to consciously decide how important that
warranty is to you when you purchase their products.
Because CFC is a worldwide club site, we are aware that 'warranty'
policies differ depending on the country.
For example, Australia has an open, 'we'll fix it' policy with no
restrictions. You just bring the product back to an authorized
store, and they send it back. Normally, they do this for no charge
or very little expense. The UK has a similar policy, however,
there may be restrictions on the period of time you have to return
the product for repair.
Here in the U.S., we would call Swarovski North America, receive
an authorization number, and pay a $5.00 fee + postage to return
the product to them ourselves; supposedly we can now bring the
product for repair to an authorized store. In the past, Swarovski
would not repair retired items or NLE's more than 3 years from the
date of issue. It's unclear whether or not this policy has
End Result: Pay Full Price for purchases at an 'authorized'
dealer to obtain the warranty, or go without the warranty to
purchase elsewhere at a more affordable price point. This is
especially a more difficult decision when purchasing the more
Giving gifts of Swarovski Crystal could pose a problem, but
supposedly Swarovski will honor 'gift' purchases by obtaining a
'gift receipt' from a Swarovski store or an authorized retailer.
As far as I'm concerned, Swarovski is just putting up more
roadblocks for Collectors to consider when purchasing their
What do You Think ?
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